Two more replies came in since I posted the original BANKING as gaeilge.
Halifax / Bank Of Scotland
Dear Ms O’Connor,
Firstly, thank you once again for considering Halifax for your financial services. I am confident that you have also concluded that our products are leading the market in providing superior value and service.
You may already be aware; Halifax has been in operation in Ireland for less than one year. During this time, our key focus has been the huge undertaking of opening our branch network throughout Ireland. This is imperative to ensure an efficient service is available to everyone who would like to prevail of our services.
Therefore, at this point in time, matters such as having a language policy have not yet been reviewed.
Continued expansion of our branch network throughout Ireland will be our priority over the coming months as we are excited that we are only half way through the number of branches we intend to open.
When this has been completed, I am certain that other important matters such as a language policy will be reviewed.
If you have any questions at all regarding our policies, products or services, please do contact me as I would be only too happy to assist in any way.
Halifax Customer Relations
Customer Service Centre
(I should have maybe tailored my original email to suit a building society..)
Dear Ms. O’Connor,
Many thanks for your query which I received through our internet channel www.ebs.ie.
In relation to the provision of customer documentation or correspondence in Irish, it is not something we do currently. We also have not received a request for this in the recent past, however as an organisation that listens to customers, we will review your request in this context. As you are probably aware, to facilitate your request would require both a financial and employee investment. We would need to ensure that this investment makes sense for all members of the organization prior to making a commitment to deliver on it.
We would be happy to carry out a review of the request in the context of all members of the society, however at this point in time, I can not give you any indication of what the outcome of that evaluation might be.
In relation to the range of financial services we provide, we do offer a broad range of financial products from mortgages to investments and personal loans to credit cards. I should point out to you however that we do not provide a current account facility and chequebook and this may be something that you may need to consider when making a decision.
I do hope this answers your query and that you will consider EBS as a financial provider for the future.
Head of Marketing