Airtricity – Customer Data Compromised!!


I’m amazed that this hasn’t been picked up in the media yet, but this came through the door of a relation last week and to say she was shocked and worried is an understatement. I mean it looks like her personal data, including bank details may have been left in an unsecured location for God knows how long!!

The letter states that while they were working on their website a “file” containing personal details was inadvertently left in an unsecure location. They go on to say that while the file was not visible on the face of the website they cant guarantee 100% that the file wasn’t accessed by an unauthorised 3rd party.

While the letter itself is very apologetic and and goes to great pains to try and reassure the recipient that this breach has been investigated thoroughly and that measures are now in place to ensure the situation can not be repeated, it doesn’t state when this breach happened and how long the data was exposed to the world.

The fraud protection cover they offer by way of apology is akin to padlocking the stable door after the horse has bolted.

I’m going to look into this for her and my first port of call will be the data protection commissioner. Come to think of it im not sure what good contacting the DPC will do, given the fact that they had their own leak recently any action they take against Airtricity might smack of hypocrisy!

I can only imagine the phone conversation:
> Hello
- Yes
> Is that Kettel?
- Yes this is Kettel
> This is pot
- Ok
> You’re Black

Download the full Airtricity Letter.

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13 Responses to “Airtricity – Customer Data Compromised!!”

  1. Frank Godfrey says:

    I did hear about this before xmas and a customers credit card details being used elsewhere. I believe the investigation as to how this occurred is still ongoing withing Airtricity.

  2. admin says:


    Some serious shit going on here..looks like i kicked a hornets nest!!!

    More to follow…

  3. [...] story about the data breach at Airtricity which was broken earlier in the week by a blogger was featured in todays Sunday Business [...]

  4. [...] AchGo covered another data leak of customer details last week. This weekend the sunday Business Post covered it. What’s interesting here is that Airtricity has taken out insurance for their customers over the data loss. The banks never did this. The banks got their screwup investigated using taxpayer money and got a report written telling them what to do in future. A report the DPC woon’t make public, despite we paying for it. [...]

  5. [...] first read about this here in a post by Ach go háirithe last week, and it’s since been covered in the Sunday Business [...]

  6. Peter Lord says:

    The Airtricity Facts:

    - 1160 customers have been effected, a very small percentage of our customer base relating only to customers who signed up online.
    - All customers impacted by this situation have been informed.
    - All customers impacted have been indemnified.
    - Airtricity has not taken legal action against any bloggers in relation to information posted about this incident.

  7. Why would Airtricity even consider taking legal action? Such a suggestion implies wrongdoing.

  8. Adam says:

    yea…great legal team you have their. You can’t sue anyone for talking about your incident. try if you like but thankfully in ireland we enjoy something called freedom of speech! muppets. This was tried on in europe 2 years ago. Company makes a hamish of something, some posts a nasty story, company sues the blogger. the jury throw them out for being utterly stupid and it costs them a lot of money. retards.

  9. Joe Scanlon says:

    oh Peter, your comment started off ok – but your asking for trouble with that last point you eejit

  10. Interesting to put the “facts” together:
    - precise figure of affected clients = database dump of all online registrations?
    - no word on server logs, no complaint of being hacked, willing to indemnify = transferred file?

    The more these announcements go “around” the facts, the more they are prone to interpretation.

  11. admin says:

    I’m semi impressed that Airtricity (Peter Lord – Corporate Marketing Executive at Airtricity) have actually engaged with bloggers on this and by engaged I don’t mean posting the same pre-prepared “facts” comment on any blogs that happen to pick up on the story…Airtricity’s actual engagement with the online community remains to be seen.

  12. Mary says:

    Look guys unless you were directly affected by this you all need to get a grip! I was one of them and I cant see what all the fuss is about. Airtricity made a mistake, they wouldn’t be the first & they didn’t hide it! they are also indemnifying customers affected, which is good enough for me! As for taking legal action against bloggers, I think the guy from airtricity above is saying that they are not taking legal action?? so whats all the fuss about!

  13. admin says:


    Thanks for your comments Mary but were you commenting in your personal capacity or officially as an Airtricity employee?

    Or is there another explanation why yourself and Peter Lord have the same IP address!!

    FFS Mockery….

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